• Can I make a change or cancel my order that has already shipped?

  Unfortunately, once an item is shipped via Fedex, UPS or USPS, we cannot guarantee changes. We will contact the shipping service and make every effort to make the change but since they do not guarantee changes, we cannot. Additional charges may apply for any change request. Cancellation requests after an item is shipped cannot be honored since shipping fees are already charged and there is a charge to send it back. If a package is delivered after the guaranteed delivery date/time, we can file aFew readers

• I would like to cancel my order.

  If an order has not been filled and sent out, we can cancel with no questions asked and refund in full. On balloon orders, if the balloons are already blown up, we must charge a fee to cover the helium cost and balloon cost since they cannot be re-used. If a product has already been delivered and you would like to cancel, the delivery service may return to the location to retrieve the package and only approve the refund once the product has been retrieved. If you would prefer the package to remFew readers